Privacy Policy

Information We Collect

What You Share Directly

When you contact us or start a project, we collect information you choose to provide. This typically includes your name, email address, phone number, and company details. During project discussions, you might share business requirements, technical specifications, or other details relevant to building your mobile solution.

We also keep records of our conversations, whether through email, phone calls, or meetings. These help us understand your needs and maintain continuity across your project timeline.

Technical Information

Our website collects basic technical data when you visit. This includes your IP address, browser type, device information, and which pages you view. We use this to improve site performance and understand how people find us.

How We Use Your Information

We use your data to provide the services you hired us for. That's the primary purpose. Beyond that, here's what happens with your information:

• Managing your mobile development project from initial consultation through delivery and support
• Communicating updates, answering questions, and coordinating meetings
• Improving our services based on feedback and project outcomes
• Maintaining security and preventing unauthorized access
• Meeting legal obligations under Laos regulations
• Sending occasional updates about our services if you've agreed to receive them

For marketing communications, you're in control. We might send updates about new capabilities or relevant industry insights, but you can opt out anytime. One click in any email we send will stop those messages.

Data Storage and Security

Your information lives on secure servers with encryption both in transit and at rest. We use industry-standard security measures including firewalls, access controls, and regular security audits.

Our team members access your data on a need-to-know basis. A developer working on your app sees relevant project details. Someone in accounting sees billing information. Nobody sees everything unless their role requires it.

Physical and Digital Security

Our Vientiane office has controlled access with security protocols for physical documents. Digital systems use multi-factor authentication, encrypted connections, and regular backups stored securely offsite.

We can't promise perfect security because that doesn't exist anywhere. But we take every reasonable precaution and update our practices as threats evolve. If a security incident affects your data, we'll notify you promptly with details about what happened and what we're doing about it.

Sharing Your Information

We share data only when necessary for your project or required by law. Here's who might see your information and why:

Service Partners

Some project work involves specialized partners. If your mobile app needs specific integrations or third-party services, we share relevant information with those providers. You'll know about these relationships as they come up during your project.

Legal Requirements

Laos regulations might require us to share information with government authorities in specific situations. We comply with valid legal requests while protecting your interests within the bounds of law.

If our business structure changes through merger, acquisition, or restructuring, your information would transfer to the new entity. You'd be notified about any such changes and how they affect your data.

Your Rights and Control

Your data belongs to you. We're stewards, not owners. You have several rights regarding your information, and we've tried to make exercising these rights straightforward.

Access and Correction

Want to see what information we have about you? Just ask. We'll provide a complete copy within 15 business days. Found something incorrect? Let us know and we'll update it.

Deletion Requests

You can request deletion of your personal information. We'll comply unless we need to keep certain data for legal reasons, ongoing projects, or legitimate business purposes. When we can't delete something immediately, we'll explain why.

Data Portability

Need your information in a format you can use elsewhere? We can provide structured data exports for information you've shared with us. This helps if you're moving to another service provider or want your own records.

Cookies and Tracking

Our website uses cookies to remember your preferences and understand how visitors use the site. These small files live in your browser and help us provide a better experience.

Essential cookies keep the site working properly. Analytics cookies show us which pages people visit and how they navigate. We don't use advertising cookies or share cookie data with ad networks.

Your browser settings control cookies. You can block them entirely, though this might affect how our site functions. Most browsers let you manage cookie preferences with varying levels of granularity.

International Data Transfers

While we operate in Laos, some tools and services we use have servers in other countries. Your data might be processed or stored outside Laos when we use these services.

We work with providers who maintain strong data protection standards regardless of location. Service agreements include data protection clauses that meet international standards.

If you have concerns about where your data lives geographically, talk to us. We can sometimes accommodate preferences for specific projects, especially for sensitive information.

Children's Privacy

Our services target businesses, not children. We don't knowingly collect information from anyone under 18. If we discover we've collected such information, we delete it promptly.

Parents or guardians who believe we have information about their child should contact us immediately at info@boost-nextlevel.com.

Changes to This Policy

Privacy practices evolve. Technology changes. Regulations update. When we modify this policy, we'll post the updated version here with a new date at the top.

Significant changes get announced directly to active clients. For major policy shifts that affect how we handle data, we'll email you with clear explanations of what's changing and why.

We recommend checking this page occasionally if you're working with us on ongoing projects. The date at the top shows when we last updated the policy.

Data Retention

We don't keep information longer than necessary. Retention periods vary based on data type and purpose:

• Active project data stays accessible throughout your project and support period
• Financial records follow Laos tax requirements (typically 5 years)
• Marketing communications records for opted-in contacts until you opt out
• Website analytics aggregate and anonymize after 12 months
• Correspondence and communications for 3 years after last contact

After retention periods expire, we securely delete or anonymize information. Deleted data goes through secure erasure processes that prevent recovery.